Help & FAQ

Need help? Check the FAQ below. You are always welcome to contact our office if you need assistance, however be aware our office hours are limited.

Frequently Asked Questions

What are the term dates?

TermStartEnd
108 Feb 202101 Apr 2021
219 Apr 202125 Jun 2021
312 Jul 202117 Sep 2021
404 Oct 202126 Nov 2021

How and when can I join?

You may join any time. Find full instructions and FAQ on the Join Us page.

If you are interested in year-long courses, the best time to join is in early November, when enrolments open for the following year. Some popular classes fill up very quickly. However, there are many social events, “Let’s Do” activities, forums, webinars and new short courses which you can join in throughout the year. Year-long courses which still have vacancies will often accept late enrolments.

What is the membership period?

Membership runs for the calendar year. If you join in October, you will be registered as a member for the following calendar year, but you will also receive free membership for the remainder of the current year.

How and when can I renew?

If your membership has already expired, you may renew it at any time during the year. If you wish to renew your membership for next year, you can do so any time from mid-October. Find instructions on the Renewals page.

How and when can I enrol in classes?

You may enrol in classes any time. However, the best time is in mid-November, when enrolments open for the following year’s courses. Some popular classes fill up very quickly. Find full instructions and FAQ here.

How do I use the online system?

Download detailed instructions here.

I can’t use the online system, how do I join/renew/enrol?

If you are unable to use the online system, you can visit or telephone the office during opening hours and an office volunteer will assist you. If the office is unattended, leave a voicemail message and a volunteer will call you back. View contact details and map here.

I’ve forgotten my member ID or password…what do I do?

Click on the “forgot password/id” button and on the next screen, enter your email address. An email will be sent to you with your password. Please check your Spam/Junk folder if you do not see it

I’ve lost my membership card

You can collect a new membership card free of charge from the office. There is a charge of $5 if you require a new lanyard/plastic pocket.

How do I know what’s on this week for my class or group, and where it’s being held?

Visit this page of the MyU3A portal to see what’s scheduled this week and where it’s being held. See our Venues page for full address details and maps for each venue.

If there are changes to the usual schedule or venue, your course tutor will email you to let you know. For Let’s Do Groups, the group leader will email you with details of upcoming events and any changes that occur.

If you are not receiving messages, please check that your email address is up to date on MyU3A, and check the spam/junk folder in your email.

I booked for a group or class activity and I can’t go, can I get a refund?

If you have booked for an outside event such as a concert, gallery visit or lunch, then U3A Melbourne has paid that fee to the outside venue on your behalf, and it is not possible to obtain a refund. See our Refund Policy.